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HELP CENTER

When switching from the PRO version to the FREE version, if your current funds exceed the allowed AUM of a FREE account, we typically convert the extra funds into cash (USDT) and it will go back to your wallet/exchange.

Furthermore, failed payment attempts will also result in automatic cancellation of your PRO subscription.

What would happen if I decide to downgrade to the free plan but have more than the maximum allowed funds?

Will unused credits roll over to the next subscription period?

What happens when my referral credits reach $29.99 or more?

Can I edit or delete my referral links?

I referred someone, but I didn’t receive my credits. What should I do?

Will I be notified when someone signs up using my referral link?

How do I create a referral link?

What can I use the credits for? Are the credits transferable?

Can I refer myself or create duplicate accounts to earn credits?

Who is eligible to participate in the referral program?

What is Investy.ai's referral program? How does it work?

How can I start using Investy.ai’s VIP version and who should I contact?

How can I cancel the Investy.ai Pro plan?

What happens if I have issues making payments?

I’m currently using Pro strategies on my free trial. What happens when the trial expires?

Are there any other fees I should be aware of when signing up for Pro or higher?

Would I get refunded if I downgrade my plan from Pro to Free?

What would happen if I decide to downgrade to the free plan but have more than the maximum allowed funds?

Should I expect more returns if I have a premium account?

Will I be charged for using Investy.ai?

How do I upgrade to a premium account?

Where can I find for more information about Investy.ai and its technology?

How do I connect my APIs from sub-account?

How do I transfer assets between my sub-accounts and primary account?

How do I create a sub-account from Binance and manage them?

Who really owns crypto coins?

What is the difference between a centralized and decentralized cryptocurrency?

What is rebalancing?

What is reallocation?

What are the different types of cryptocurrencies?

How do cryptocurrencies work?

What is Investy.ai?

What is the minimum investment I can make in a portfolio?

How do I connect to start investing with Investy.ai?

How do I contact Investy.ai customer support if I have a question or concern?

How do I create a new account on Investy.ai?

Why do I need to verify my email address during registration?

How do I reset my password?

How do I enable SMS authentication for my account?

What cryptocurrencies does Investy.ai Portfolio support?

How is my portfolio performance calculated?

How often is my portfolio rebalanced?

How do I stop my portfolios in Investy.ai?

How does Investy.ai Portfolio ensure the security of my funds and personal information?

How do I connect to start investing with Investy.ai?

How do I stop my portfolios in Investy.ai?

How do I make my account more secure?

How can I setup SMS authentication for my account?

How do I change my username?

How can I change setting to receive Notifications that I want?

How can I change setting to stop receiving Notifications?

How can I clear the old Notifications in Notification Page?

How can I change setting to receive Email that I want?

How can I change setting to stop receiving Email?

Where do I view my investing portfolios' performance?

How can I see my performance break down by Portfolios which I have invested?

How can I see my performance break down by Exchanges which I have invested?

How can I see my performance break down by Assets which I have invested?

Where do I view history records of rebalance from my investing portfolios?

Where do I view history records of rebalance from my ended portfolios?

Where do I view history records of my created portfolios?

Where do I view history records of my ended portfolios?

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